Roger Norris
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Activity overview
Latest activity by Roger Norris-
Roger Norris created an article,
How do I customise my Help Centre?
You can modify the look and feel of your Help Centre by changing colours and fonts. You can also change the way your content is organised by using themes. If you're comfortable working with page co...
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Roger Norris created an article,
How do I publish my content in other languages?
Here's the workflow for localising your Help Centre in other languages: Get your content translated in the other languages. Configure the Help Centre to support all your languages. Add the transl...
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Roger Norris created an article,
How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Centre without leaving the ticket Insert links to relevant Help C...
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Roger Norris created a post,
What's the community?
The Help Centre community consists of posts and comments organised by topic. Posts might include tips, feature requests, or questions. Comments might include observations, clarifications, praise, o...
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Roger Norris created a post,
Which topics should I add to my community?
That depends. If you support several products, you might add a topic for each product. If you have one big product, you might add a topic for each major feature area or task. If you have different ...
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Roger Norris created a post,
How do I get around the community?
You can use search to find answers. You can also browse topics and posts using views and filters. See Getting around the community.
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Roger Norris created a post,
Feature a post
Help Centre managers can get traction for certain posts by featuring them in a section that can be placed anywhere in your theme. Learn more
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Roger Norris created a post,
I'd like a way for users to submit feature requests
You can add a topic like this one in your community. End users can add feature requests and describe their use cases. Other users can comment on the requests and vote for them. Product managers can...
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Roger Norris created an article,
Welcome to your Help Centre!
You're looking at your new Help Centre. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Centre is designed to provide a complet...
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Roger Norris created an article,
What are these sections and articles doing here?
This FAQ is a section in the General category of your Help Centre knowledge base. We created this category and a few common sections to help you get started with your Help Centre. The knowledge ba...